DUE DATE REFUND ENQUIRY

Dear Customer, 

If you have made a payment towards your due date and have been charged an excess amount, you may be eligible for a refund. Here are some important things to keep in mind when making a refund enquiry:

1. Refund Process: If an excess amount has been debited from your account, the same will be refunded back to your account on the 13th of the same month. Please note that the refund process may take up to 7-10 business days to reflect in your account.

2. Refund Eligibility: To be eligible for a refund, you must have made a payment towards your due date and have been charged an excess amount. If you have made a payment towards a different service or have not been charged an excess amount, you may not be eligible for a refund.

3. Required Information: To raise a refund enquiry, please provide us with your bank statement in PDF format. This will help us to identify the excess amount charged and raise your concern with our team.

4. Contacting Support: If you have any questions or concerns regarding your refund, please do not hesitate to contact our customer support team. We are available 24/7 to assist you with any queries you may have.

We hope this information has been helpful. If you have any further questions or concerns, please do not hesitate to contact us. Thank you for choosing our services.

Best regards,

Team Axio.